Refund and Returns Policy
Changed your mind?
We hope you’re happy with your purchase.
In the event you aren’t, please return it in its original condition (including all labels and tags intact) together with proof of purchase within 14 days of receipt and we will be happy to exchange it or refund to a gift voucher. (A very select set of items are not eligible; refer to the list below).
Returns Address
Corner of Neethling & Van Riebeeck Street Stellenbosch Central
Stellenbosch
7602
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Refunds for ‘change of mind’ returns include the cost of outbound delivery.
Items are returned to us at your own cost. It is your responsibility to ensure that returns arrive safely, so we recommend you keep proof of postage.
Returns and refunds are not applicable on (unless faulty):|
- Ticketed events and gift tickets.
- Items that are personalised or otherwise made-to-order.
- Perishable goods (e.g flowers, seeds, seedballs or food)
- Any items with a protective seal that cannot be unsealed. This includes items like cosmetics, creams or perishable goods.
- Face covers and face cover filters.
- Earrings.
Faulty or Damaged Items
We offer a free returns service if an item is faulty or damaged in transit.Â
Please contact enquiries@subggiftshop.co.za within 14 days of receipt of good for further details.